Is "Live chat" really a person or is it a computer that knows what you are typing and responds with set answers?
I have used it three times for companies I needed help from, and they always have names like: Jasmine, Yvette or Stanford. Never a Joe or Mary.
And they get so IMPATIENT with me as I respond to what they asked or said. They will send me a few "CAN I HELP YOU?" messages as I am still telling my story.
At the end, I always thank them using their names, but they never say "Goodbye, Joycie".