Looks like I ruffled some feathers at work today!
I work in the accounting department for an oil & gas company. My job is to pay invoices. I am in charge of this one account (D & G), which might I add is totally incompetent. D & G is actually dispatched as a flow-over account when Coffman (another account) is too busy. About two months ago we caught D & G double billing us. They would send in an invoice that said "Cover Sheet" with one invoice number and then send another invoice that said "Invoice" with a completely different invoice number. We came to an agreement with D & G that we would send everything back that had "Cover Sheet" on it. They were to correct it and send it back to us using the "Invoice" name and number.
On Thursday I was sent an email with an aging report attached. (An aging report lists the invoices that have not been paid and how many days they are outstanding, i.e. 30 to 45 days old, 45- 60 days old, 60- 90 days old, etc.) Marcy, one of the other girls in the office, looks up all these outstanding invoices for me and faxes a copy back to D & G. Some are still waiting on approval and some are waiting to get paid. So on Monday I get an email from the same guy asking about the same invoices. Its only been two freaking days buddy! Then yesterday I get a 7 page aging report demanding an immediate response on all of these invoices. First of all, we only cut checks on Monday's and Thursday's and I'm pretty sure he hasn't even received a check yet.
As I look over this aging report, I notice 67 invoices that are no where to be found in our system. I email him saying I need these sent ASAP. He turns around and accuses me of losing them!!!! Comes to find out, they were all those invoices we sent back to be corrected and he has never sent them back to me!! So he transmits them into the system and sends me an email, again, demanding immediate attention. So I work all day on these stupid invoices for this guy, which I really wish I could put on the back burner for about a week or two. It is his fault these invoices didn't get paid in the first place!
After yesterdays fiasco I sent him an email saying I can only accept aging reports once a week, not every other day! I guess he doesn't realize I process 3000 other invoices a month! I check my messages today and he left me a voice-mail saying he needs to get paid! No sheesh Shurlock! I'm working my butt off trying to get this settled. There is only so much I can do! Anyway, I'm almost done processing these old invoices for him and I get yet another email asking about them. I've about had it by now! I sent him an email back explaining that I just finished processing them and now they have two stages, some three stages, to go through before even being sent to corporate for approval for a check to be cut. He has the nerve to tell me someone on my side made a huge mistake and he should be compensated for these invoices being paid so late!!
I about fell out of my chair laughing so hard! I of course told my boss about this last email, she laughed too, and we walked down to the hall to talk to the big guys. D & G is now completely off the list and we will not be using them again, EVER! HA! I guess he doesn't realize that the more you harass someone and the bigger problem you are, the faster we are going to get rid of you! So instead of getting paid late, he's not getting paid at all. Sounds bad on my part, but I really hope his business fails because he is not a good businessman!
If you actually made it all the way through, I thank you kindly. I just wanted to get this off my chest.